Get in touch for quotes and project inquiries
Our team responds to all inquiries within one business day. For urgent translation needs, please indicate the timeline in your message.
1847 Riverside Drive, Suite 402
Ottawa, Ontario K1G 4T3
Canada
Monday - Friday: 8:00 AM - 6:00 PM EST
Saturday: 9:00 AM - 2:00 PM EST
Sunday: Closed
Quick answers to common inquiries
We work with all major documentation formats including Word, PDF, InDesign, FrameMaker, XML, HTML, Markdown, and specialized CAD formats. Source files with editable text produce the best results.
Standard turnaround is 3-5 business days for projects under 50 pages. Larger projects are quoted individually with milestone deliveries. Rush services are available for urgent needs.
Yes, we sign NDAs for all client projects. Our translators work under strict confidentiality agreements, and all files are handled through secure transfer protocols.
Response times indicated are estimates based on typical business operations and may vary during peak periods or holidays. Project timelines depend on document complexity and current workload. For time-sensitive projects, please indicate urgency in your inquiry to receive priority assessment.